Returns & Cancellations

Return Policy

Click here to start your return.

The product, opened or unopened, can only be returned within specific trial time periods. The product may have either a 100 Night Money Back Guarantee or a 60 Night Money Back Guarantee. Please see below for details.

If you wish to return the product, there is no cost to you, Hush pays for the cost of the label so that returns are free for you.

No exchanges (unless the wrong size) for the All Season Cooling Microgravity Duvet.

See below for Mattress Return Policy.

These products are covered by a 100 Night Money Back Guarantee:

  • 2-In-1 Weighted Blanket Bundle: Iced & Classic
  • Classic Weighted Blanket with Duvet Cover
  • Graph-Iced Mattress
  • Graph-Iced Mattress Topper
  • Hush Little Baby Breathable Crib Mattress
  • Iced Cooling Weighted Blanket
  • Kids – The Children's Weighted Blanket
  • Knit Weighted Blanket
  • Knit Weighted Pillow
  • Paw Patrol Weighted Blanket
  • Plush Faux Fur Weighted Blanket
  • Weighted Duvet


The following products are covered by a 60 Night Money Back Guarantee:

  • All Season Cooling Duvet
  • All Season Reversible Comforter
  • Classic Weighted Blanket Cover
  • Cloud Duvet
  • Cloud Pillow
  • Cotton Duvet Cover Set
  • Cotton Sheet Set
  • Flannel PJ Pant*
  • Graph-Iced Mattress Protector
  • Graph-Iced Pillow
  • Graph-Iced Pillow Protector
  • Graph-Iced Ultra Cold Performance Duvet Cover Set
  • Graph-Iced Ultra Cold Performance Pillowcase Set
  • Graph-Iced Ultra Cold Performance Sheet Set
  • Hush Little Baby Soothing Crib Sheet Set
  • Hush Little Baby Waterproof Crib Mattress Protector
  • Hush Pyjama Set*
  • Hush Weighted Robe
  • Hybrid Adjustable Cooling Pillow
  • Iced Boxer Lounge Pant*
  • Iced Cooling Comforter
  • Iced Cooling Duvet Cover Set
  • Iced Cooling Pillowcase Set
  • Iced Cooling Sheet Set
  • Iced Henley Lounge Shirt*
  • Iced Long PJ Set*
  • Iced Mattress Protector
  • Iced Pillow Protector
  • Iced Weighted Blanket Cover
  • Plush Blanket Hoodie*
  • Plush Robe*

*Hush Pyjama Set, Iced Henley Lounge Shirt, Iced Boxer Lounge Pant, Iced Long PJ Set, Flannel PJ Pant, Plush Robe, and Plush Blanket Hoodie need to be in original, unworn and unwashed condition, with tags on.


The following products are final sale:

  • Classic Weighted Blanket – As Is
  • Good Morning & Good Night Candle Set
  • Hush Bed Frame
  • Hush Blackout Eye Mask
  • Hush Dani Bed Frame
  • Hush Hoodie
  • Hush Little Baby Book
  • Hush Slides
  • Hush x Saje Good Days, Great Nights Kit
  • Hush x Saje Unwind & Drift Away Kit
  • Lane Hutson Duffle Bag
  • Luxe Throw
  • Mega Knit Weighted Blanket
  • Men's Slippers
  • Silk Bundle
  • Silk Pillowcase
  • Women's Slippers

Any returned blanket or product will not be eligible for additional subsequent trials (i.e. If you return a Blanket, you will not be eligible for another 100 Night Trial on future orders).

Any customer-inflicted damage will disqualify the ability to exchange or return the Hush product. To ensure that Blankets can be donated to charities, all returns must be in good condition and free of stains and/or damage. Hairs, pet hairs, odours, stains, and misuse will not be accepted.

Hush takes environmental sustainability very seriously, and any damaged or defective product will prevent us from donating our product and result in harmful waste disposal.

Once the return has completed inspection and confirmed, your refund will be processed back onto the original card used for the purchase. This typically occurs within 14 business days or longer depending on the season from the point of arriving at our warehouse. Standard processing time for the funds to be posted by your bank is 3-5 business days after the return is processed.

You will be emailed with your return confirmation right after it is processed.

Note: The fee for shipping insurance is non-refundable (if you purchased it at checkout).

Hush Mattress Return Policy

The Hush Mattress return policy is similar to the above with two important distinctions.

1. The return can only be started 30 days after receiving the product. A Hush Mattress can take some time to conform to your body and for those that come from a different type of mattress (like all-foam), this could be a big adjustment. Don't worry, you still have up to 100 days after receiving the product to start your return.

2. Returns of the mattress are FREE. Please contact us at hello@hush.ca to get started. The return portal will not work to generate a label. We will arrange a freight delivery to a donation centre when possible.

Weight Exchanges

If the incorrect size or weight is ordered, a one-time size exchange will be offered within 30 days of receiving your product. This must be communicated to Hush within the first 30 nights. To limit our carbon footprint and our overall impact on the environment, Hush will treat a size exchange as completion of the 100 Night Money Back Guarantee.

We strongly recommend to confirm the correct size required before an order is placed. We will be happy to assist you with this with our live support chat or can visit our sizing page.

Once the original product has been received, we will then send out the replacement to you. Provided that the product is sent back in accordance with our Return Policy. This process usually takes 14-27 business days depending on the season.

To proceed with an exchange please email hello@hush.ca. Please have your order number and information with you.

We will be happy to assist you with exchange process at any time over support chat.

Promotional Items & Bundles

Hush values and appreciates your business. As part of Hush promotions, from time to time we offer a promotional item with your Hush purchase. If you decide to return your order and it falls under the threshold of the Hush promotion at the time of purchase, the promotional items must be returned, as per Hush's Return Policy.

If you wish to keep the Hush promotional product, you will be able to keep the item at a discounted price, which will be deducted from your refund total.

Additionally, your promotional items are not eligible for returns or exchanges.

If you purchase a bundle, each individual item within the bundle is subject to its respective return policy and is eligible for return in accordance with the terms and conditions specified for each item. If you wish to return only part of the bundle, the refund will be prorated based on the individual prices of the returned items minus the bundled discount.

Black Friday 2025

From November 17–30, 2025, customers can receive 40% off sitewide on most Hush products. No discount code is required; the offer will automatically appear at checkout.

The discount excludes the Graph-Iced Mattress and may not apply to select items or bundles at Hush’s discretion.

Orders totaling $199 or more before tax qualify for one (1) Free Hybrid Pillow. Customers may select their preferred size (Standard or King) and must add the pillow to their cart at checkout. Only one pillow can be redeemed per qualifying order. The free gift must be redeemed at the same time as the qualifying order; it cannot be claimed retroactively.

Hush Cash Cards earned from prior promotional events may be applied toward eligible purchases during the sale. Cash Cards are applied before taxes and after all applicable discounts. There is no minimum spend required to redeem Cash Cards.

During the promotional period, no additional discount codes, offers, or promotions may be combined with the Black Friday discount, including the FIRST15 Welcome Offer. The Black Friday offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases.


Cyber Week 2025

From December 1–7, 2025, customers can enjoy new Daily Deals each day on select Hush products. No discount code is required; the offer will automatically apply at checkout.


Day 1: 50% Off Seasonal Gifts

Enjoy 50% off select Hush Seasonal Gift items, including the Knit Weighted Blanket, Iced Long PJ Set, Iced Henley Lounge Shirt, Iced Boxer Pant, Women’s Suede Slippers, Women’s Wooly Slippers, Flannel PJ Pant, Plush Robe, Plush Blanket Hoodie, Men’s Slippers, and Luxe Faux Fur Throw.

All items are 50% off the full price, and you can add as many Seasonal Gift items to your cart as you like — each will receive the 50% discount. During the promotional period, no additional discount codes, offers, or promotions may be combined with the Cyber Week discount, including the FIRST15 Welcome Offer. This offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases.


Day 2: BOGO Free Pillows

Enjoy buy one, get one free on select Hush Pillows, including the Cloud Pillow, Hybrid Adjustable Cooling Pillow, Graph-Iced Pillow, and Hybrid Adjustable Cooling Body Pillow.

The free item applies to a pillow of equal or lesser value. You can mix and match pillows and add as many to your cart as you like — each eligible pillow will receive the BOGO discount. During the promotional period, no additional discount codes, offers, or promotions may be combined with the Cyber Week discount, including the FIRST15 Welcome Offer. This offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases.

Day 3: Buy a Blanket, Get Free Sheets

Enjoy buy one blanket, get one free set of sheets on select Hush blankets, including the All Season Reversible Duvet, Knit Weighted Blanket, Iced Cooling Comforter, All Season Reversible Comforter, and Mega Knit Weighted Blanket. The free item is the Iced Cooling Sheet Set. Buy blanket does not include the Cloud Duvet, Classic Weighted Blanket As-Is, Luxe Faux Fur Throw, and the Kids Weighted Blanket.

You can mix and match blankets and sheet sets and add as many qualifying combinations to your cart as you like — each blanket and sheet set will receive the buy one, get one free discount. Discount will apply in cart. During the promotional period, no additional discount codes, offers, or promotions may be combined with the Cyber Week discount, including the FIRST15 Welcome Offer. This offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases.


Day 4: BOGO Free Iced Sheets

Enjoy buy one, get one free on our Iced Cooling Sheet Set.

You can mix and match sheet sizes and colours, and add as many qualifying combinations to your cart as you like — every two sheet sets will receive the buy one, get one free discount. The discount will automatically apply in cart. During the promotional period, no additional discount codes, offers, or promotions may be combined with the Cyber Week discount, including the FIRST15 Welcome Offer. This offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases.


Day 5: 60% Off Hybrid Adjustable Cooling Pillow

Enjoy 60% off our Hybrid Adjustable Cooling Pillow.

Every Hybrid Adjustable Cooling Pillow added to cart will receive 60% off the full price, with the discount automatically applied at checkout. During the promotional period, no additional discount codes, offers, or promotions may be combined with the Cyber Week discount, including the FIRST15 Welcome Offer. This offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases.

Day 6/7: BOGO Free Sitewide

Enjoy buy one, get one free on select Hush items, excluding the Graph-Iced Mattress, Iced Essentials Bedding Bundle, Iced All-In-One Bedding Bundle, Duvet & Iced Cover Bundle, Graph-Iced Topper Bedding Bundle, Cloud Duvet, Loungewear, Slippers, and Last Chance items.

The free item applies to item of equal or lesser value. You can mix and match items and add as many to your cart as you like — each eligible item will receive the BOGO discount. During the promotional period, no additional discount codes, offers, or promotions may be combined with the Cyber Week discount, including the FIRST15 Welcome Offer. This offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases.


Holiday Sweepstakes

The 25% off sitewide promotion runs from December 8, 2025, to December 15, 2025. This offer excludes the Graph-Iced Mattress, Iced Essentials Bedding Bundle, Iced All-In-One Bedding Bundle, Duvet & Iced Cover Bundle, Graph-Iced Topper Bedding Bundle, Cloud Duvet, and all already marked-down products, including all Loungewear, all Slippers, the Classic Weighted Blanket – As Is, and the Kids Weighted Blanket.

During the promotional period, no additional discount codes, offers, or promotions may be combined with the Cyber Week discount, including the FIRST15 Welcome Offer. This offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases. Hush reserves the right to modify or cancel this promotion at any time.

10 orders gifted daily, all week – see terms and conditions here.


Boxing Week

The 30% off sitewide promotion runs from December 23, 2025, to January 4, 2026. This offer excludes the Graph-Iced Mattress, Iced Essentials Bedding Bundle, Iced All-In-One Bedding Bundle, Duvet & Iced Cover Bundle, Graph-Iced Topper Bedding Bundle, Cloud Duvet, and all already marked-down products, including all Loungewear, all Slippers, the Classic Weighted Blanket – As Is, and the Kids Weighted Blanket.

During the promotional period, no additional discount codes, offers, or promotions may be combined with the Boxing Week discount, including the FIRST15 Welcome Offer. This offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases. Hush reserves the right to modify or cancel this promotion at any time.

New Year Sale

The 20% off sitewide promotion runs from January 5, 2026, to January 18, 2026. This offer excludes the Graph-Iced Mattress, Iced Essentials Bedding Bundle, Iced All-In-One Bedding Bundle, Duvet & Iced Cover Bundle, Graph-Iced Topper Bedding Bundle, Cloud Duvet, and all already marked-down products, including all Loungewear, all Slippers, the Classic Weighted Blanket – As Is, and the Kids Weighted Blanket.

During the promotional period, no additional discount codes, offers, or promotions may be combined with the New Year Sale discount, including the FIRST15 Welcome Offer. This offer is not stackable with previous promotions, and no price adjustments will be made on prior purchases. Hush reserves the right to modify or cancel this promotion at any time.

Free Hybrid Pillow with $199+ Purchase

This promotion runs from February 2, 2026, to February 16, 2026. Orders totaling $199 or more before tax qualify for one (1) Free Hybrid Pillow (Standard), which will be automatically added to the cart. Only one pillow may be redeemed per qualifying order. The free gift must be redeemed at the same time as the qualifying purchase and cannot be claimed retroactively.

During the promotional period, no additional discount codes, offers, or promotions may be combined with this offer, including the FIRST15 Welcome Offer. This promotion is not stackable with previous promotions, and no price adjustments will be made on prior purchases.


What Do We Do With Returns?

We try to donate as many returned blankets as we can according to our GiveBack program.

Our goal with Hush has always been to help as many people as possible. And even if 1 person may not find it working for them, we believe a Hush can still serve its purpose elsewhere!


Cancellation Policy

Hush processes orders quickly and as a result, we may not be able to cancel an order; however, we will do our best to help cancel an order if we receive notice in time and there will be no cost to you.

If cancellation of an order is not possible due to timing of the cancellation request, Hush will provide you with a pre-paid return label to return the order once you receive it.

This same policy applies to pre-ordered items as well. If you wish to cancel a pre-ordered item, we can help to cancel the order prior to the order reaching our Warehouse.

If the order is already in process, you can return it once you receive it. We will send you a pre-paid return label for you to return it and you will receive a full refund.