Shipping, Duties, Warranty and Return Information
Free shipping is offered Canada-wide! Hush will pay for every part of the shipping process when getting the blanket to you.
Please do not use a PO BOX when placing your order.
Hush has a cheap and cost-effective insurance offering at checkout.
The insurance covers all potential shipping issues in its entirety.
If the product you ordered is in stock your order will be prepared for shipment right away. It will usually take 1-2 business days to ship your product and 5-7 business day for your product to arrive. We are constantly improving our shipping time and in some cases the product will arrive much faster than the posted estimated date. When checking the shipping status of your order, please note that 'tracking number generated' does not mean that the product has already shipped.
If you order a product that is pre-order, it will say the estimated time that it will deliver. Please note this is just an estimate and can vary due to delays.
Note: If you have both a pre-order product and an in-stock, your order will arrive when all products are in-stock. The expected date is available in your order confirmation email.
The product, opened or unopened, can only be returned within the 100 Night Money Back Guarantee.
Hush Blankets covers the shipping cost of getting the blanket to you. However, we do not pay for return shipping of the product. You may choose to have us cover the cost of the label at our discounted rates and deduct it from your refund or you can provide your own label and ship it yourself.
See below for Mattress Return Policy.
These products are covered by a 100 night money-back guarantee:
- Hush Mattress
- All Weighted Blankets
- Hush Throw
Important 100 Night Guarantee Return Policy For The 2022 Holidays:
All products purchased between November 14th, 2022 and December 31st, 2022 will have the 100 Night Guarantee split as follows:
1) The first 30 nights will be eligible for a refund
2) The subsequent 70 nights will be eligible for a FREE exchange or store credit only.
The following products are covered by a 30 night money-back guarantee:
- Hush Pillows
- Hush Iced 2.0 Sheets Set
- Hush Silk Pillowcase
- Hush Blackout Eye Mask
- Hush Weighted Robe
Any returned blanket or product will not be eligible for additional subsequent trials (i.e. if you return a Blanket, you will not be eligible for another 100-night trial on future orders).
Any customer-inflicted damage will disqualify the ability to exchange or return the Hush product. To ensure that Blankets can be donated to charities, all returns must be in good condition and free of stains and/or damage. (Hairs, Odours, Pet hairs, stains, misuse will not be accepted)
Hush takes environmental sustainability very seriously, any damaged or defective product will prevent us from donating our product and result in harmful waste disposal.
Please also note that the fee for shipping insurance is non-refundable (if you purchased it at checkout).
COVID-19 UPDATE: We DO NOT allow hand-delivered returns. For the safety of our warehouse team and customers all returns must be delivered by a verified courier with a tracking number.
Once the return has completed inspection and confirmed, your refund will be processed back onto the original card used for the purchase. This typically occurs within 14 business days or longer depending on the season from the point of arriving at our warehouse. Standard processing time for the funds to be posted by your bank is 3-5 business days after the return is processed.
You will be emailed with your return confirmation right after it is processed.
Hush Mattress Return Policy
The Hush Mattress return policy is similar to the above with two important distinctions.
1) The return can only be started 30 days after receiving the product. Being a medium-firm mattress, it can take some time to conform to your body and for those that come from a different type of mattress (like all-foam), this could be a big adjustment. Don't worry, you still have up to 100 days after receiving the product to start your return.
2) Returns of the mattress are FREE. Please contact us at firstname.lastname@example.org to get started. The return portal will not work to generate a label, we will arrange a freight delivery to a donation centre when possible.
If the incorrect size or weight is ordered, a one-time size exchange will be offered within 30 days of receiving your product. This must be communicated to Hush within the first 30 nights. To limit our carbon footprint the our overall impact on the environment, Hush will treat a size exchange as completion of the 100 Night Money Back Guarantee.
We strongly recommended to confirm the correct size required before an order is placed. We will be happy to assist you with this with our live support chat or can visit our sizing page.
Once the original product has been received, we will then send out the replacement to you. Provided that the product in sent back in accordance with our return policy. This process usually takes 14-27 business days depending on the season.
To proceed with an exchange please click here. Please have your order number and information with you.
We will be happy to assist you with exchange process at any time over support.
Because of the nature and volume of the business, once your order is placed we cannot process a cancellation. This same policy applies to pre-ordered items as well. If you wish to cancel/return the item, once your product arrives you can proceed with the return for a full refund.
The Hush Warranty
All Hush products are covered by a 1-year Limited Warranty. For an entire 365 days after your purchase, if you experience any manufacturing defect that is covered under our warranty, we will provide you with a one-time replacement of the original blanket size purchased. This includes all components of the blanket. If the warranty claim happens during your 100-night money back guarantee period, we will ship you the replacement after we receive the issued product and it will end your 100 night trial period.
The Hush Mattress is covered by a 10 year manufacturer warranty. This covers structural defects to the mattress that should not happen through normal wear and use. Eg. springs popping up through the fabric, foam wall separation, etc.
We will work with you to either get it repaired or send a replacement if necessary.
Are you covered?
The Hush Blanket warranty covers the original purchaser of any Hush Blanket who is located in Canada and the US. Any warranty is only valid for the period of time the blanket is owned by the original purchaser of the blanket. The original purchaser, for the purposes of this warranty, will be the individual whose details are associated with the e-commerce purchase (We refer to email in the process). Please keep a copy of the receipt which was sent to the email address on record on the date of purchase.
Photos, and original proof of purchase may be required upon a warranty request in order to identify and assess the warranty issue.
BLACKOUT EYEMASK, BED FRAME, AND SHEETS ARE FINAL SALE.
What is covered vs What is not
Zipper tear & or break.
A disconnection between the slide and the bottom stop. Rips or breaks due to aggressive pulling on the zipper teeth.
Any physical flaw in the blanket that causes material to split or crack, despite normal usage and proper handling.
Comfort preference or blanket size preference.
Any defect or flaw in the zipper or hook assembly of the inner blanket. Hush may decide to repair or replace the defect.
Any stains, burns, tears, cuts, or liquid/moisture damage resulting from use by customer or their environment. This is includes pet damage.
|A large portion of loose threads throughout the blanket.||
Damage due to improper washing. Cover shrinking due to use of dryer or tear due to non delicate washing or drying.
Holes or leakage of the inner beads falling out of the blanket.
Product that is sold by an unauthorized or authorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.
Replacements... on us :)
Asides from the above terms, Hush will not charge the customer to repair or replace a blanket if it is deemed defective during the length of this warranty. No new warranty will be provided for the replacement product once it is shipped. The warranty approval process is up to Hush's sole discretion, and not up to the customer’s interpretation of our warranty policy at any point.
100 Night Money Back Guarantee
If you are not certain that your order qualifies for the Hush 100 Night Money Back Guarantee, contact Hush's Customer Service team, who will determine your order’s eligibility. Customers are responsible for shipping items back to us at their own cost.
Once a customer has made a return within their 100 Night Money Back Guarantee, they are not eligible for another trial on the same product.
The 100 Night Money Back Guarantee is non-transferable to any other purchase or product and any returns require proof of purchase in order process the return.
Any Hush products ordered through a third-party website or provider are not eligible for the 100 Night Money Back Guarantee.
Promotional codes or offers cannot be combined and promotional codes cannot be combined and used in combination with the financing option available through Sezzle.
Orders made on this site (hush.ca) are shipped from within Canada (no duties for Canadians).
What do we do with returns?
We try to donate as many returned blankets as we can according to our GiveBack program.
Our goal with Hush has always been to help as many people as possible. And even if 1 person may not find it working for them, we believe a Hush can still serve its purpose elsewhere!