Shipping & Duties

Shipping Cost

We offer free shipping to most Canadian provinces on orders over $75. Hush covers the cost to make sure your items arrive seamlessly.

For customers in the Northwest Territories, Yukon, and Nunavut, a flat shipping rate applies: $75 for bedding and $150 for mattresses. Please note, we are unable to ship King-sized mattresses or bed frames to these regions.

We’re also unable to ship to PO boxes.

Shipping Insurance

At Hush, we want to make sure your order reaches you safely. That’s why we offer optional Hush Shipping Insurance at checkout, which provides peace of mind against loss, damage, or theft. Adding insurance is entirely up to you—you can add it at checkout, choose another protection option, or opt out altogether.

Hush Shipping Insurance covers online purchases made directly on hushblankets.ca or hushblankets.com, including packages that are lost or damaged in transit, and packages that are marked as “delivered” but stolen from your address once a police report has been filed. If your order includes insurance, we’ll provide a one-time replacement for eligible claims once the required proof is submitted. Please note that after a replacement is processed, the 60- or 100-night Guarantee for that order will no longer apply.

Claims must be submitted within certain timeframes: for packages marked “delivered,” you can file a claim after 5 days and within 15 days from the delivery date; for packages presumed lost (status not “delivered”), claims may be filed after 7 days (20 days for international orders) and within 30 days of the last tracking update. To start a claim, please email us at hello@hush.ca.

Shipping Insurance does not cover single orders exceeding $5,000 CAD, multiple claims under the same address, or any orders without insurance where tracking shows the package as delivered (in these cases, please contact the carrier directly). All fees for this service are non-refundable and non-transferable, unless otherwise stated, and you may cancel at any time at no charge.

Shipping Times

For in-stock products, orders are typically prepared within 1–2 business days and delivered within 5–7 business days. In some cases, your order may arrive sooner.

When tracking your shipment, a status of “tracking number generated” means your order is being prepared but hasn’t been dispatched yet.

For pre-order products, the estimated delivery timeline is provided at checkout, though this may vary due to unforeseen delays. If your order includes both in-stock and pre-order items, your full shipment will be sent once all items are available. The expected delivery date is shown in your order confirmation email.

Duties

All orders placed on hush.ca and shipped within Canada are not subject to duties.

Promotional Codes

Promotional codes or offers cannot be combined and promotional codes cannot be combined and used in combination with the financing option available through our financing providers.